Customer Experience Excellence Live - A Virtual Conference

The Largest gathering of CX experts from the globe.

ENGAGE | EVOLVE | EXCEL

Do you know? 1 in 3 customers will leave a brand after just one bad experience.

The global customer experience management market size was valued at USD 7,540.6 million in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 17.5% from 2021 to 2028. The growing use of digital channels by users to communicate with enterprises is expected to further boost market growth over the coming years. The boiling need for understanding ever-changing customer behavior and their preferences is driving various brands to adopt strategies and solutions to realize customer-centricity across processes and deliver the best and personalized service in real-time to gain a competitive edge.


Speakers

Just Some of Our Outstanding Speakers 

Walt Carter

Walt Carter

Chief Digital Officer & CIO, HomeStar

Customer Experience Excellence Live - A Virtual Conference

Tuesday 2nd May 2023 | 09:00 - 09:45 am

Biography

Klaus Rieger

Klaus Rieger

Head of Data Lab & Governance, Baloise Group / Baloise Insurance AG

Customer Experience Excellence Live - A Virtual Conference

Tuesday 2nd May 2023 | 10:00 - 10:45 am

Biography

Klaus Rieger has a long experience with the finance sector and consulting business. The graduate computer scientist has been working at Baloise Insurance since 2016. Initially, he was Project Lead for the Baloise BI Transformation before becoming Head of Data Lab  & Governance in 2019. He is now responsible for Here he drives the implementation of data governance and the use of advanced analytics in the organization.

Reza Ziaee, MA., MSE., MBB., PhD., FHIMSS

Reza Ziaee, MA., MSE., MBB., PhD., FHIMSS

Preparing for Continuous Quality Improvement for Healthcare,

Customer Experience Excellence Live - A Virtual Conference

Tuesday 2nd May 2023 | 11:00 - 11:45 am

Biography

Dr. Ziaee has over 25 years of experience in the healthcare operations audit, analysis, improvement, redesign, and consulting.  He has published and presented on healthcare operations redesign, process analysis, improvement, and value engineering.  He has a strong methodological background in both qualitative and quantitative process improvement and has successfully conducted analyses with scores of hospitals, health systems.   

Dr. Ziaee is the coauthor of “Preparing for Continuous Quality Improvement for Healthcare, Sustainability through FTS” published by CRC Press - Taylor and Francis Group, ISBN 13:978-1-4665-6770-2 with James Bologna in 2015.

His academic qualifications include a PhD with a concentration in Applied Statistics and Quality Engineering from Wayne State University, an MSE in Industrial Engineering from the University of Michigan, and an MA in Economics from The University of Detroit.  Reza has also obtained the highest level of certification in Lean and is a Six-Sigma Black Belt.

He was an adjunct professor for four years in the MBA program at the Roseman University of Health Sciences, University of Phoenix, and University of Michigan, teaching Healthcare Economics, Management Operations, Macro Economics, and Engineering Economics.

His past experience includes work with Oakwood Healthcare System, Henry Ford Health System, Banner Health System, BCBS of Michigan, Western Medical Health System, Renown Health, Dignity Health, and Antelope Valley Hospital.

Christopher Hodges

Christopher Hodges

Intelligent Automation Leader, Speaker, Consultant, Author

RPA & Intelligent Automation Live - A Virtual Conference

Thursday 25th August 2022 | 10:00 - 10:45 am

Biography

My name is Christopher, most call me Chris. I am the author of the upcoming "Noble Automation Now".

I am a former Intelligent Automation Leader for Accenture and Deloite and now an independent consultant and speaker. I work with business leaders who want to increase their profits while calming and motivating their people.

As a professional speaker and consultant, I train leaders how to profitably embrace Intelligent Automation and inspire their teams. In fact, For 25 years I have helped Global Fortune 500 companies to understand, apply and succeed with technology. I now speak and consult globally on successfully leading with automation.

As a result of my work, leaders achieve more innovation and motivate their teams all while profiting from intelligent automation.On a personal note, my Japanese wife has had me traipsing around the world looking for the next great soak for 30 years.

If your business needs automation and artificial intelligence and you are not sure how to implement without damaging your team, maybe we should work together - Now.

Jen Bailin

Jen Bailin

Chief Revenue Officer, SAP cx

Biography

Jen Bailin is the Chief Revenue Officer at SAP, Customer Experience and has spent more than 20 years building and leading high-performing sales and technical teams. 

Jen has held senior executive roles at leading cloud companies, including Microsoft, Salesforce, Amazon Web Services and Cisco. Most recently at AWS, she oversaw a global sales and architect team focused on cloud migration sales. At Salesforce, she focused on delivering connected experiences for customers through Commerce, Service, Marketing, Sales, and CPQ cloud technologies. During her 16-year tenure at Microsoft, Jen drove sales of hundreds of on-premise to cloud customer transformations.

An effective and proven leader, Jen is focused on building high-performing global teams that help drive significant business outcomes for SAP customers. She is dedicated to SAP’s mission of helping the world run better and improving people’s lives.

Michael Gaspar

Michael Gaspar

Head of CX Customer Office, SAP Cx

Customer Experience Excellence Live - A Virtual Conference

Tuesday 2nd May 2023 | 12:00 - 12:45 pm

Biography

Michael Gaspar, Head of the CX Customer Office, SAP CX works to ensure a remarkable experience for customers.  Michael comes to SAP with a unique combination of experience including military aviation with the USAF and leadership/sales excellence with Cisco, NTT, Salesforce, and Tesla.  Michael’s experience has honed his ability to execute results in high-speed environments and with operational discipline – and he does so with conspicuous energy and optimism

Who's Attending

About CEE Live

The Customer Experience Excellence is a VIRTUAL show which will bring senior level trailblazers of the customer experience domain from cross-industry to bring spotlight on cutting edge strategies to keep abreast with customer demands. The agenda is seasoned with mind boggling case-studies delivered to you by industry leaders ensuring that you are able to gain access to pioneering thought-leadership stories from across the globe. To further boost collaborative and discussion-based sessions each presentation slot has a 10 Minute q&a round enabling participants to get answers about most pressing issues pertaining to customer advocacy and brand loyalty in the digital world.

  • Key Industry Speakers- Hear real-world insights from an array of thought leaders in the customer experience space.
  • Market driven agenda- The program topics are featured after intense market research with experts in the field.
  • Raise your concerns- 15 minutes Q&A sessions strategically placed at the end of each lecture will ensure you get answers to your pressing challenges pertaining to the topic from the industry experts itself.
  • Gain a competitive edge - Deliver frictionless next generation customer experience and service to differentiate your brand image from competitors.
  • Cross learning- Discover how your peers from similar and other industries have leveraged process transformation.
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  • Attain customer delight at every touchpoint to deliver seamless customer experiences and build brand competence. 
  • Create a customer-centric culture to deliver premium and personalised experiences in turn boosting brand image and customer loyalty
  • Implement robust data-driven voice of the customer initiative to adapt to ever-changing customer demands.
  • Tactics to ensure that CX strategy is successfully placed at the heart of all business strategy to gain tangible returns
  • Efficient UX delivery in the digital era.
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This is a free to attend online conference.

The agenda and speakers will be updated regularly .

Places go very fast, so we highly recommend you register immediately.

Once registered, in May you will recieve an email containing your access details.

This conference is staged on an webinar elite platform, there will be no need to dial in, and you can join from any device. You will experience practical, how to, what to, case-studies and a highly engaging and educational Q&A environment where you can deeply engage with the content and the thought-leaders.

As part of the experience, you will have access to numerous content resources to download. 

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We produce the biggest and best events in the Business Transformation & Operational Excellence Industry, that are driven by a huge industry demand for a large-scale, cross-industry, future-focused topics that are energizing, inspiring, and engaging.

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Ours event are an entirely fresh experience that define the ecosystem and are where the industry leaders gather to create the future. 

Each event brings together the best and brightest individuals & organizations from across key sectors to engage, network, benchmark and discuss the key challenges and future trends within Advanced Technologies, Impact of Digitalization, Operational Excellence, Lean, Six Sigma and Agile and its application & impact on Business Transformation, Innovation Execution, Agility, Customer Experience, Value Creation, Strategy and the very important challenges surrounding Leadership & Cultural Transformation. 

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