The Largest gathering of CX experts from the globe.
Do you know? 1 in 3 customers will leave a brand after just one bad experience.
The global customer experience management market size was valued at USD 7,540.6 million in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 17.5% from 2021 to 2028. The growing use of digital channels by users to communicate with enterprises is expected to further boost market growth over the coming years. The boiling need for understanding ever-changing customer behavior and their preferences is driving various brands to adopt strategies and solutions to realize customer-centricity across processes and deliver the best and personalized service in real-time to gain a competitive edge.
Just Some of Our Outstanding Speakers
Chief Digital Officer & CIO, HomeStar
Tuesday 26th September 2023 | 09:00 - 09:45 am
Head of Data Lab & Governance, Baloise Group / Baloise Insurance AG
Tuesday 26th September 2023 | 10:00 - 10:45 am
Klaus Rieger has a long experience with the finance sector and consulting business. The graduate computer scientist has been working at Baloise Insurance since 2016. Initially, he was Project Lead for the Baloise BI Transformation before becoming Head of Data Lab & Governance in 2019. He is now responsible for Here he drives the implementation of data governance and the use of advanced analytics in the organization.
Preparing for Continuous Quality Improvement for Healthcare,
Tuesday 26th September 2023 | 11:00 - 11:45 am
Dr. Ziaee has over 25 years of experience in the healthcare operations audit, analysis, improvement, redesign, and consulting. He has published and presented on healthcare operations redesign, process analysis, improvement, and value engineering. He has a strong methodological background in both qualitative and quantitative process improvement and has successfully conducted analyses with scores of hospitals, health systems.
Dr. Ziaee is the coauthor of “Preparing for Continuous Quality Improvement for Healthcare, Sustainability through FTS” published by CRC Press - Taylor and Francis Group, ISBN 13:978-1-4665-6770-2 with James Bologna in 2015.
His academic qualifications include a PhD with a concentration in Applied Statistics and Quality Engineering from Wayne State University, an MSE in Industrial Engineering from the University of Michigan, and an MA in Economics from The University of Detroit. Reza has also obtained the highest level of certification in Lean and is a Six-Sigma Black Belt.
He was an adjunct professor for four years in the MBA program at the Roseman University of Health Sciences, University of Phoenix, and University of Michigan, teaching Healthcare Economics, Management Operations, Macro Economics, and Engineering Economics.
His past experience includes work with Oakwood Healthcare System, Henry Ford Health System, Banner Health System, BCBS of Michigan, Western Medical Health System, Renown Health, Dignity Health, and Antelope Valley Hospital.
Intelligent Automation Leader, Speaker, Consultant, Author
Thursday 3rd August 2023 | 10:00 - 10:45 am
My name is Christopher, most call me Chris. I am the author of the upcoming "Noble Automation Now".
I am a former Intelligent Automation Leader for Accenture and Deloite and now an independent consultant and speaker. I work with business leaders who want to increase their profits while calming and motivating their people.
As a professional speaker and consultant, I train leaders how to profitably embrace Intelligent Automation and inspire their teams. In fact, For 25 years I have helped Global Fortune 500 companies to understand, apply and succeed with technology. I now speak and consult globally on successfully leading with automation.
As a result of my work, leaders achieve more innovation and motivate their teams all while profiting from intelligent automation.On a personal note, my Japanese wife has had me traipsing around the world looking for the next great soak for 30 years.
If your business needs automation and artificial intelligence and you are not sure how to implement without damaging your team, maybe we should work together - Now.
Chief Revenue Officer, SAP cx
Jen Bailin is the Chief Revenue Officer at SAP, Customer Experience and has spent more than 20 years building and leading high-performing sales and technical teams.
Jen has held senior executive roles at leading cloud companies, including Microsoft, Salesforce, Amazon Web Services and Cisco. Most recently at AWS, she oversaw a global sales and architect team focused on cloud migration sales. At Salesforce, she focused on delivering connected experiences for customers through Commerce, Service, Marketing, Sales, and CPQ cloud technologies. During her 16-year tenure at Microsoft, Jen drove sales of hundreds of on-premise to cloud customer transformations.
An effective and proven leader, Jen is focused on building high-performing global teams that help drive significant business outcomes for SAP customers. She is dedicated to SAP’s mission of helping the world run better and improving people’s lives.
Head of CX Customer Office, SAP Cx
Tuesday 26th September 2023 | 12:00 - 12:45 pm
Michael Gaspar, Head of the CX Customer Office, SAP CX works to ensure a remarkable experience for customers. Michael comes to SAP with a unique combination of experience including military aviation with the USAF and leadership/sales excellence with Cisco, NTT, Salesforce, and Tesla. Michael’s experience has honed his ability to execute results in high-speed environments and with operational discipline – and he does so with conspicuous energy and optimism
The Customer Experience Excellence is a VIRTUAL show which will bring senior level trailblazers of the customer experience domain from cross-industry to bring spotlight on cutting edge strategies to keep abreast with customer demands. The agenda is seasoned with mind boggling case-studies delivered to you by industry leaders ensuring that you are able to gain access to pioneering thought-leadership stories from across the globe. To further boost collaborative and discussion-based sessions each presentation slot has a 10 Minute q&a round enabling participants to get answers about most pressing issues pertaining to customer advocacy and brand loyalty in the digital world.
This is a free to attend online conference.
The agenda and speakers will be updated regularly .
Places go very fast, so we highly recommend you register immediately.
Once registered, in May you will recieve an email containing your access details.
This conference is staged on an webinar elite platform, there will be no need to dial in, and you can join from any device. You will experience practical, how to, what to, case-studies and a highly engaging and educational Q&A environment where you can deeply engage with the content and the thought-leaders.
As part of the experience, you will have access to numerous content resources to download.
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The Largest gathering of CX experts from the globe.
