Customer Experience Excellence Live - A Virtual Conference

The Largest gathering of CX experts from the globe.

Agenda

Tuesday Wednesday Thursday

The daily session times are EDT: North America East Coast Eastern Time

Day 1 | Tuesday | 7th September 2021

Welcome & Introduction, BTOES Customer Experience Excellence Live

General Session | Customer Experience Excellence Live

Welcome and introduction
Welcome and introduction to BTOES Customer Experience Excellence Virtual Conference.

  • José Pires
    CEO, Global Excellence & Innovation

General Session | ABBYY

General Session | ABBYY | Customer Experience Excellence Live

Reserved by ABBYY

Take a Break

Break Time | Customer Experience Excellence Live

Take a Break
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions

General Session | Corporate Leader

General Session | Corporate Leader | Customer Experience Excellence Live

Customer feedback program - Mapping customer satisfaction and expectations to enhance engagement.

Take a Break

Break Time | Customer Experience Excellence Live

Take a Break
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions

General Session | UIPATH

General Session | UIPATH | Customer Experience Excellence Live

Reserved by UIPATH

Take a Break

Break Time | Customer Experience Excellence Live

Take a Break
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions

General Session | Corporate Leader

General Session | Corporate Leader | Customer Experience Excellence Live

Customer Journey Management – Identifying customer behavior and best way to interact with them to achieve sales and marketing targets with ease.

Recap | Look forward Day 2

General Session | Customer Experience Excellence Live

Recap | Look Forward Day 2
A recap of the days sessions and preview of day 2.

  • José Pires
    CEO, Global Excellence & Innovation

Day 2 | Wednesday | 8th September 2021

Welcome & Introduction, BTOES Customer Experience Excellence Live

General Session | Customer Experience Excellence Live

Welcome, BTOES Customer Experience Excellence Live
Welcome and introduction to BTOES Customer Experience Excellence Virtual Conference.

  • José Pires
    CEO, Global Excellence & Innovation

General Session | SIGNAVIO

General Session | SIGNAVIO | Customer Experience Excellence Live

Reserved by SIGNAVIO

Take a Break

Break Time | Customer Experience Excellence Live

Take a Break
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions

General Session | Corporate Leader

General Session | Corporate Leader | Customer Experience Excellence Live

Cost Justification and ROI mapping- How are CX metrics linked to superior business outcomes and measuring loyalty?

Take a Break

Break Time | Customer Experience Excellence Live

Take a Break
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions

General Session | Corporate Leader

General Session | Corporate Leader | Customer Experience Excellence Live

Emotional intelligence and empathy- The key to uber immersive user experience?

Take a Break

Break Time | Customer Experience Excellence Live

Take a Break
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions

General Session | Corporate Leader

General Session | Corporate Leader | Customer Experience Excellence Live

Leveraging data and analytical tools to identify valuable business opportunities, drive decisions and innovate products.

Recap | Look Forward Day 3

General Session | Customer Experience Excellence Live

Recap | Look Forward Day 3
A recap of the days sessions and preview of day 3.

  • José Pires
    CEO, Global Excellence & Innovation

Day 3 | Thursday | 9th September 2021

Welcome BTOES Customer Experience Excellence Live

General Session | Customer Experience Excellence Live

Welcome, BTOES Customer Experience Excellence Live
Welcome and introduction to BTOES Customer Experience Excellence Virtual Conference.

  • José Pires
    CEO, Global Excellence & Innovation

General Session | Corporate Leader

General Session | Corporate Leader | Customer Experience Excellence Live

Using the right blend of technology and human expertise to deliver deeply personalized omnichannel strategies at any touchpoint.

Take a Break

Break Time | Customer Experience Excellence Live

Take a Break
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions

General Session | Corporate Leader

General Session | Corporate Leader | Customer Experience Excellence Live

Implementing customer-centric culture and employee engagement to achieve excellent customer advocacy in the remote world.

Take a Break

Break Time | Customer Experience Excellence Live

Take a Break
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions

General Session | Corporate Leader

General Session | Corporate Leader | Customer Experience Excellence Live

Digital Transformation as a median to future proof enterprises customer strategies? Where to Begin?

Take a Break

Break Time | Customer Experience Excellence Live

Take a Break
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions

General Session | Corporate Leader

General Session | Corporate Leader | Customer Experience Excellence Live

Lessons learnt from pandemic- Building resilient and agile CX strategies of tomorrow

Recap | Look forward Virtual Series

General Session | Customer Experience Excellence Live

Recap | Look forward Virtual Series
Recap of Conference Highlights and Look Forward to Next Event in the series.

  • José Pires
    CEO, Global Excellence & Innovation

Additional information