Customer Experience Excellence Live - A Virtual Conference
The Largest gathering of CX experts from the globe.
The Largest gathering of CX experts from the globe.
The journey to improve patient/customer satisfaction starts with improving patient/customer experience which can be challenging. Experience drives satisfaction but it is important to understand the relationship between what aspects of experience effects satisfaction in a positive way. The Functional Tree Structures (FTS) concept provides a roadmap to transform customer experience, facilitates criteria measurement, and helps to visualize and document how enhancing experience throughout the service delivery cycle enhances satisfaction. Leaders will learn how to successfully create lasting improvements in patient/customer experience through standardizing, optimizing, and aligning processes thereby improving patient/customer satisfaction ratings.
Brands that focus on creating a seamless customer experience boost customer loyalty, trust, and the bottom line. The data doesn’t lie. 84% of companies that improve their CX see increased revenue and 79% report cost savings. Successful companies take an active approach to lead with a human touch.
Attendees will learn the importance of creating meaningful connections that drive customer loyalty and robust business growth.
Key Takeaways: